Refund policy

Refund & Exchange Policy

At EFTOM, every piece is made to be worn close — which is why we ask you to choose thoughtfully before it becomes yours.

Our Return Policy

Because jewelry is intimate wear, and because we record a complete video of every order — capturing product details and final packing — before it leaves our studio, 1)we're  unable to accept returns or exchanges for reasons of personal preference, sizing, color, change of mind, or any other non-quality-related reason.

2)We're also unable to issue refunds for packages returned due to an incorrect shipping address, refusal of delivery, or failure to clear customs in time.

We kindly ask that you take a moment to confirm your style, color, size, contact number and shipping details before checkout. Ring sizing in particular cannot be adjusted after an order ships — if you're unsure of your size, our Size Guide is there to help before you commit. Once an order has been placed and shipped, we're unable to modify or cancel it.

When We Step In

If something isn't right — your order arrives noticeably different in style or quantity from what you selected, or arrives in a condition that isn't wearable — we want to make it right.

Please reach out to us at info@eftom.com within 72 hours of delivery, along with clear photos and your unboxing video, and our team will take care of it from there.

Thank you for choosing EFTOM. If you have any questions along the way, we're always here — Contact Us.