Frequently Asked Questions
Everything you need to know before your order arrives.
Sizing & Fit
How do I find my ring size?
We always recommend confirming your size before checkout, since rings can't be resized or exchanged once shipped. Our Size Guide walks you through an easy at-home measurement — if you're still unsure, message us at info@eftom.com and we'll help you land on the right fit.
What if I'm between two sizes?
We generally recommend sizing up slightly for comfort, especially for wider band styles. Our size guide includes notes on this for each collection.
Materials & Care
Will the gold plating fade over time?
Our gold pieces are gold-plated sterling silver — like any plated jewelry, how it looks over time depends on how it's worn and cared for. With a few simple habits (removing it before showering, swimming, or applying lotion, and storing it properly), most customers find the color holds up beautifully. Full care instructions are on our Jewelry Care page — and if you ever have questions about caring for your piece, we're always happy to help at info@eftom.com.
Is your jewelry made with real sterling silver?
Yes — every piece is crafted in 925 sterling silver, nickel-tested and safe for sensitive skin.
What's the difference between Cubic Zirconia and Moissanite?
Both are brilliant, hand-set stones. Cubic Zirconia is bright, clear, and precision-cut — a natural fit for everyday layering. Moissanite is rarer and harder, with fire that's closer to a diamond's brilliance. As with any plated piece, following our care guide will help keep the finish looking its best over time.
How do I keep my jewelry looking its best?
We've put together a full guide on daily wear, cleaning, and storage — check out our Jewelry Care page for everything you need to know.
Orders & Shipping
How long until my order ships, and when will it arrive?
Most orders ship within 3–5 business days, with delivery typically taking 7–15 business days after that, depending on your destination. For full details by region, see our Shipping & Delivery page.
Can I return or exchange my order?
Please see our Refund & Exchange Policy for full details — as a general note, returns are limited to quality issues reported within 72 hours of delivery.
Where's my order?
Once your order ships, we'll automatically email you a shipping update with your tracking number and a direct link to follow your delivery — no need to check in. You can also track your shipment anytime via Order Track.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal.
Can I use more than one discount code at checkout?
Only one discount code can be applied per order.
